Dr. Archana Shrivastava is Associate Professor & Head of the Business Communication Area at Birla Institute of Management Technology, India.
Having worked at various universities and colleges, she has 19 years of research, teaching and training experience. Dr. Shrivastava earned her Ph.D. and M.A. in English literature from Dr. Hari Singh Gour University, Sagar in M.P. She is a Thomas certified professional and can perform Personal Profile Analysis (PPA) and Human Job Analysis (HJA). She is trained to teach “Business English Certificate Course” and is also an active member of the Association for Business Communication, Communication Institute of Greece, and Eastern Communication Association.
Her current research and publications are in the areas of cross-cultural communication, leadership, team building, skill development. She has participated and presented papers in various conferences both in India and abroad. She has authored numerous case studies and research papers published in journals like IVEY, Emerald, and Case Centre (European Case Clearing House). She is a recipient of a travel grant awarded by AICTE in 2015 to present her research at Columbia University in New York. She is the recipient of the best paper award in 2017 at the conference in Oxford University, and in 2018 in the international conference at Teri University.
Dr. Shrivastava has more than 19 years of academic experience to teach/train a variety of courses including: Business Communication, Soft Skills, Business Etiquette, Handling Interviews, Presentation Skills, Nonverbal Communication, Audience Analysis, Crisis Communication, Conflict Management, Negotiation Skills, Intercultural Communication, and Empathic Listening. She has been conducting trainings and Management Development Programmes (MDPs) for senior executives of several renowned organizations and PSUs in India, including NTPC, NHPC, GAIL, IFFCO, and Power Grid. She has also been mentoring and developing students in the area of Soft Skills, especially People Skills.
Shrivastava A. (2018). Using connectivism theory and technology for knowledge creation in cross-cultural communication. Research in Learning Technology, 26.
Shrivastava, A. (2018). A small initiative in the journey of making leaders with the help of authentic leadership model. Kybernetes, 47(10), 1956-1972.
Shrivastavam, A., Midha, M., & Vama, R. (2017). Employability skills: A comparative study of students from metro and two tier cities in India. FOCUS: The International Journal of Management, 12(2), 51-58.
Shrivastava, A., & Midha, M. (2016) Transactional style inventory: A tool to enhance interpersonal effectiveness. International Journal on Leadership, 4(2).
Shrivastava, A., & Srivastava A. (2016). Measuring communication competence and effectiveness of ASHAs (accredited social health activist) in their leadership role at rural settings of Uttar Pradesh (India). Leadership in Health Services, 29(1), 69-81.
Shrivastava, A., & Bindra, A. (2015). Re-designing organizational communication model of Akosha: An online consumer forum in India to resolve consumer complaints. The Case Centre, Reference no. 315-033-1.
Shrivastava, A. (2014). Active empathic listening as a tool for better communication. International Journal of Marketing and Business Communication, 3(3/4), 13-18.
Shrivastava, A. (2014). Sustainable development and inclusive growth model for improving organic agriculture in India: A case study on communication and awareness strategies of Morarka Foundation. The Case Centre, Reference number 914-017-1.
Work for CID:
Archana Shrivastava has served as a reviewer for translations into Hindi.