Intercultural Competencies Applied to Public Administration (Spain)

Applied ICDGuide on Intercultural competencies applied to the development of public administration projects, Intercultural Cities Programme, Spain.

Guide to intercultural competencies

In response to a grant from the Intercultural Cities Programme, several cities in Spain have successfully concluded a project on developing the intercultural skills of public administration staff as a key element for advancing further in the building of strong intercultural cities and territories. The assumption is that an intercultural competent staff at the service of the public administration will result in better municipal services, increase users’ satisfaction, and contribute to greater trust and sense of belonging.

The project responds to the existing gap in documentation by designing a practical handbook for city officials, transforming the concept of intercultural competence into practical language for local administration officers,  defining the basics of an intercultural competent public action, and training  local administration staff.