Tag: Global First-Year Programs

Assistant Director, Global First-Year Programs – London Scholars, Northeastern University, Boston, MA, USA. Deadline: open until filled; posted 24 February 2025.

The primary role of the Assistant Director – Global Network First-Year Programs – London Scholars is to provide quality customer service to students and parents (both prospective and committed). Through excellent verbal and written communication, the Assistant Director plays a key role in ensuring that Northeastern University (NU) is responding to prospective and current students’ and parents’ needs thoroughly, professionally, and proactively. The Assistant Director will practice active listening, empathy, and professionalism when responding to requests.

The Assistant Director – Global Network First-Year Programs – London Scholars is expected to maintain a working knowledge of applicable NU programs to answer all inquiries with confidence and ease, to provide high-level triage for unique and ad hoc inquiries, escalating as appropriate, and to take proactive steps to enhance existing protocols and systems of daily communication. In addition to providing excellent customer service, the position supports event planning and performs general administrative tasks. This role will support the London Scholars Program and the efforts of the Associate Director – Global Network First-Year Program – London Scholars to develop strong relationships with Northeastern University London campus partners.

As a part of the Global Network First-Year Programs team, the Assistant Director will participate in rotating Emergency Phone duties with other team members during the academic year. This will include triage and response to emergency issues outside of office hours; escalating issues as appropriate to management; and managing any escalated student/parent problems or concerns before arrival, upon arrival, and regarding the transition to Northeastern University.

The Assistant Director – Global Network First-Year Programs – London Scholars will also be responsible for developing and maintaining a strong working relationship with the Global First-Year Programs Customer Service team and gaining knowledge of the customer service protocols and systems in place to support communication with prospective and enrolled London Scholars and their families.