Greco, Sara. (2020). Dal conflitto al dialogo: Un approccio comunicativo alla mediazione [From conflict to dialogue: A communication approach to mediation]. Santarcangelo di Romagna: Maggioli Editore.
“Words are mightier than swords” goes the saying. Yet, swords can only wound, while words can also heal, helping people find a settlement of their conflicts. Disagreement is a fact of life and it is not negative per se: disagreeing with someone might be the starting point for learning a new perspective, opening new horizons and even strengthening human relationships. However, if people do not find a “dialogue space” to explain their reasons and talk about their emotions explicitly, disagreement might end up escalating into interpersonal conflict. In such cases, while the original disagreement tends to be forgotten, participants become hostile at a personal level.
Argumentative dialogue can be seen as an alternative to the escalation of conflict. In this book, addressed to formal and informal mediators, teachers, social workers, managers and those of us who have to do with conflict in their life. As the author says in the Preface, this book is dedicated to “those who will not passively accept to lose a relationship with someone, only because they have a different opinion”.
Table of contents:
Presentazione by Anne-Nelly Perret-Clermont
Prefazione by Sara Cigada
Chapter 1: Conflitto e dialogo: per entrare nel tema
Chapter 2: Il dialogo come strada per la gestione del conflitto
Chapter 3: Capire il conflitto
Chapter 4: Costruire spazi di dialogo: tra comprensione e trasformazione del conflitto
Chapter 5: Emozioni e dialogo ragionevole: il cuore nella risoluzione del conflitto
In conclusione: Un nuovo scudo per Achille?
Postfazione by Michèle Grossen
Bibliografia ragionata plurilingue (e, in conclusione, qualche film per riflettere).
This book is available on the website of the publishing house Maggioli (and other bookstores).
See also Key Concepts in Intercultural Dialogue 23: Argumentative dialogue, also by Sara Greco, available in Italian, Portuguese, and Russian translations.